Terms & Conditions

PAYMENT TERMS

Aqua Hair Salon requires payment on completion of your appointment unless alternative arrangements are made. We accept cash, direct debit, visa, or Zipay. Late payments will incur a penalty fee of 5% per day. Deposits (see our cancellation policy)

OUR GUARANTEE TO YOU

All our staff are qualified at the levelof technical skills and knowledge needed to provide the service they are engaged to do.All clients are provided with a thorough consultation process prior to commencement of each service and its important you are honest about any previous colour, at home product, swimming etc. The stylist will advise you before during and after your service making recommendations for after care etc to ensure your new do can be sustained at the time of the service and after. It is at your own discretion as to your acceptance of these recommendations and the stylists here at Aqua Hair cannot be held liable if the recommendations are not followed. If you feel dissatisfied with the service we have provided please refer to IF YOUR UNHAPPY WITH THE SERVICE WE HAVE PROVIDED below.
All necessary care will be taken to avoid loss or damage to either yourself or your property while you are on our premises. The salon is fully insured and uses the highest quality vegan, organic products which are chosen specifically for your hair type.

APPOINTMENT TIMES

Please arrive on time to ensure you receive the full service you have booked in for. If you are running late, please let us know – we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment or may not have time to complete the whole service, in which case you will need to make another booking.

THE DEPOSIT PROCESS

Once you book your appointment you may receive a confirmation email, with a link via STRIPE requesting a deposit be made. STRIPE have the most stringent level of certification available in the payments industry. They use the best-in-class security tools and practices to maintain a high level of security.
If a deposit is not submitted within 24 hours of the appointment being made, one of our staff members will contact you by phone as a follow up.
If we cannot contact you and the deposit remains unpaid TWO WEEKS before the appointment it will be moved to STAND BY and offered to another client if requested.
Once a deposit is received, your appointment is officially confirmed, and you will receive an email reminder at least 7 days prior to your visit with us.
As stated BELOW we need at least 48 hours’ notice for a cancellation so 48 hours prior to your visit you will receive a text reminder which is your last opportunity to cancel and receive a full refund of your deposit.

NO-SHOW, LAST-MINUTE CANCELLATION

To best utilise appointment times, we do require at least 48 hours’ notice for cancellations so we request that you be courteous and respectful by calling us promptly if you are unable to attend an appointment.

If you cancel with more than 48 hours notice you can have your deposit refunded or rolled over for another appointment. Less than 48 hours’ notice may result in the booking deposit being forfeited. NO SHOWS or same day cancellations will be charged the full deposit amount.

EFTPOS SERVICES

Due to the rising costs of stock, wages and bank fees we have now adopted an eftpos machine, on trial, that adds the small charges onto each customers bill rather than it being charged to the business at the end of the month. If you would like to bring cash to avoid fees you are more than welcome. Thank you for your understanding.

Fees:

• Debit Cards $0.30
• Credit Cards 1.67%

SPECIAL REQUESTS

We accept requests for a particular stylist.

CHILDRENS HAIRCUTS

We would appreciate it if children arrived for their appointment with clean, sand free and freshly brushed hair.

IF YOU ARE UNHAPPY WITH THE SERVICE WE HAVE PROVIDED

All efforts will be made to meet the expectations of our customers but there may be times when you are unhappy with the service you are provided.

If you are unhappy with the service you have received here at Aqua Pottsville we would appreciate it if you followed the following procedure:

• Phone, message or dm us explaining your complaint.
• Allow us to rectify the issue you have.

NON-PROFESSIONAL COLOUR

To protect ourselves during your service with us we CANNOT apply colour not purchased by ourselves. Our insurance does not cover us for applying other brand colours.

As part of our terms & conditions we will not be able to cut hair that is coloured by yourself at home. We pride ourselves on giving a full service and a cut/style is reflected by the colour we choose for you.

Allergies, Medical Conditions, Medications

We kindly ask that you advise us of any illness, injury, or changes to your health status prior to any services being conducted. We cannot be held responsible if a client does not disclose pertinent health information.

Head Lice Policy

Although Head lice are not considered a physical threat to team or others, nor is it an indication of un-cleanliness, our salon reserves the right to refuse service following the Equal Opportunities Act.

Our salon nor its team are committing an offence against this Act by refusing to perform a hairdressing service on a person with head lice, treated or otherwise. Please respect our decision to refuse service.